Frequently asked questions

How can I be refunded?

As soon as your parcel reaches us and we will complete your refund, we'll send you an e-mail confirmation. Depending on the bank and selected payment methodit can then take up to one or two weeks for the refund to show on your account. The refund will always be issued via the same payment method used by you: if, for example, you have chosen PayPal when placing your order, your refund will also be issued via PayPal.

How can I return an item?

In order to return the goods, please fill out completely the withdrawal form attached in the e-mail containing the invoice of your order and send the parcel to the address below. 

PLEASE NOTE: the buyer is free to choose the shipping service s/he prefers and has to bear the costs of returning goods. The returns must always be sent in an insured parcel/shipment. In case of loss the parcel is insured by DHL. 
If returns are sent as non-insured (small parcel, shipment, letter), in case of loss they will not be refunded neither from DHL nor from us. 
Parcels must be sent with sufficient postage. If parcels sent from Germany have not sufficient postage, DHL will charge the receiver with a surcharge of 11,90 Euro (the surcharge is higher for parcels sent from other countries) and this amount will be offset against the value of the returned goods.

Address for returns:
Kurt-Schumacher-Str. 1
50129 Bergheim - Glessen

Which items can I return?

You can return us any item within the legal deadline.

The return of special orders and custom-made items is excluded.

For further information please consult the section "Withdrawal policy and withdrawal form"

If you have received a faulty item ora an item which does not correspond to the one you have ordered, please contact our customer support.