Frequently asked questions

What is the processing time for my order?

The delivery time of each item is displayed in the shopping cart. If orders are placed until approx. 4pm and if the ordered items are already available, your parcel will be sent on the same day so that it can be delivered to you as soon as possible. Orders placed on Saturdays or Sundays are processed on Mondays.

Can I modify or cancel my order?

Our operators of the logistic sector are committed to shipping your parcel as quickly as possible. If your order is already in the shipping processing it can be no longer modified or cancelled. In this case please place a new order and/or return the items you do not need.

Where is my order?

In order to check the status of your order please go to the section " My orders" of the customer area "My account".

As soon as your order ships, we will send you an e-mail confirmation with a tracking number and link. The tracking number is also available in the section "My orders". Open the carrier's website, enter the tracking number and trace your parcel:

DHL/national postal service: https://nolp.dhl.de/nextt-online-public/en/

UPS: https://www.ups.com/de/en/Home.page?loc=en_DE

DPD: https://www.dpd.com/at_privatecustomers#!tracking

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