Update 8 - Recall bgm shock absorber 12.05.2025

We will keep you regularly informed here about the replacement of the affected shock absorbers and answer your questions:

Update 6 - Recall bgm shock absorbers 16.08.202427

Today more shock absorbers have arrived that you and we have been eagerly waiting for:

BGM7788NB VESPA GTS front
BGM7789NB GTS rear
BGM7782 Vespa PX rear
BGM7780B Vespa V50/PV front

Update 5 - Recall bgm shock absorbers 16.08.2024

Finally, we have more shock absorbers that we can offer you as replacements:

BGM7742B Vespa PX rear without reservoir

BGM7742BS Vespa PX rear without reservoir

In CW36, another large delivery will arrive, including BGM7788NB ( Vespa GTS front )

Recall bgm shock absorbers 08.08.2024

Dear customers and dealers,
We would like to inform you about the current status of our shock absorber recall campaign.
Unfortunately, we did not receive the BGM7788NB at the end of CW31 as announced.

However, these are on their way to us and should reach us shortly.

Despite this delay, we have already been able to replace many shock absorbers and are well on the way to supplying all affected vehicles with new shock absorbers as quickly as possible.
We thank you very much for your understanding and patience in this matter.

Update 4 - bgm shock absorber recall 24.07.2024

We now also have the Vespa GTS rear shock absorber BGM7749NB available as a replacement.

If you have already sent yours in, we will automatically send you a pair of new ones.

If you are still riding the old ones but need a replacement in advance to do the conversion immediately, please send us an email to recall@scooter-center.com

At the end of next week (week 31) we will also receive BGM7788NB ( Vespa GTS front ) as a replacement.

Update 3 - Recall bgm shock absorber 19.07.2024

Fortunately, the production of the replacement shock absorbers is running at full speed.

We have received the first replacement deliveries of the following shock absorbers and are in the process of shipping the shock absorbers.

Vespa PX front and Largeframe rear:

BGM7781B and BGM7782B

Vespa GTS front:

BGM7788NB

In the next week we hope to be able to offer you more shock absorbers as replacements

. Thank you again for your understanding.

We are doing what we can, but are dependent on the manufacturer who is currently producing around the clock and sending the goods to us with UPS

. Please fill out the form if you have an affected shock absorber.

Update 2 - Recall bgm shock absorber 05.07.2024

• As some customers are confused: only the shock absorbers where the part number is listed ( BGM7788NB and BGM7749NB do not have the B lasered on the shock absorber ) AND the serial number described is on the cover are affected.
• Shock absorbers with the same part number but a different serial number and shock absorbers with the same serial number but a different part number are not affected.
• Shock absorbers offered by some colleagues as lowered (mostly PK front) are probably not affected as the colleagues have dismantled and re-glued them.
• Please clarify this with the dealer concerned.
• Shock absorbers that you have disassembled, e.g. to powder-coat the spring, are also excluded from the recall as they are no longer in their original condition.
• Customers who need a workshop to replace the shock absorbers: we are working flat out on a dealer network that we will publish next week and which will support us and you and can carry out the conversion without complications
• . We expect the first replacement delivery in smaller quantities next week. The manufacturer is working flat out on the new production.

Here is the current status of the shock absorbers we have in stock and the alternatives:

We are working hard on your emails.

Please give us some time, we will not forget any email and will answer all of them.

Update 1 - Recall bgm shock absorbers 01.07.2024

As a precautionary measure, we are recalling all shock absorbers for which we cannot rule out a production defect.

You can tell by the item number and the serial number.

You can find both on the shock absorbers:

part number is actually BGM7788NB . The B stands for the black color variant.

The serial number here is SC-23K

The following types are affected by the recall:

All shock absorbers and serial numbers not included in the list may be excluded by the manufacturer.

The serial numbers of the shock absorbers are relatively easy to recognize even when installed. On the Vespa GTS, the helmet compartment must be removed for the rear shock absorber. Then you can see the serial number from above.

On the front shock absorber you can see it just below the edge of the mudguard.

GTS bgm

rear Vespa GTS

shock absorber

.

Very easy to see after removing the helmet compartment:

Vespa GTS front. Also quite easy to recognize.

If necessary, use a cell phone and a flashlight:

PX and PK bgm shock absorber

On the Vespa PX and PK models, shine a flashlight on the piston rod/disc area of the front shock absorber.

Vespa PX front.

Also very easy to recognize at the right angle and with a lamp:

The number on the rear shock absorber is also very easy to recognize. You can read it relatively easily from below.

If you have help, it's even easier if you hold the Vespa at a slight angle.

If your shock absorbers are very dirty, it's best to use a cloth or cotton bud and possibly some brake cleaner or warm water with dish soap.

BGM7743B Vespa PK front: Here we have a replacement in stock and can replace it immediately.

BGM7742B Vespa PX rear black: Here we have the black/silver version in stock and can replace it immediately.

For all other affected versions, production is underway or replacement shock absorbers are already on their way to us.

We are currently having everything produced and delivered by express so that we can provide you with a replacement as quickly as possible.

NO: If we can trace your purchase via your customer number, we will send you a replacement shock absorber on account before removal. You can then replace the shock absorber and then return the affected shock absorber. We will then cancel the invoice upon receipt of the defective shock absorber.

If the purchase cannot be traced, we need the shock absorber back before replacement to prevent misuse.

But even then, the exchange will be processed with absolute priority.

If we cannot deliver a replacement quickly enough and you no longer have your old shock absorber, we will provide you with YSS replacement shock absorbers free of charge. This will at least allow you to continue riding during the season.

If you would like this option, please send an e-mail to Recall@scooter-center.com

This is only possible if you did not buy the shock absorber directly from us, but from another dealer. This is not a problem and the entire process is handled by us.

In this case too, please send an e-mail to Recall@scooter-center.com

There is no time limit on the exchange campaign. It is unlimited in time and can be carried out when it suits you.

We are working on the requests in an enlarged team and are trying to organize everything.

Unfortunately, not all cases are the same and it takes time to answer and process them in the background.

We cannot judge the dealer's gluing work.

In principle, however, the adhesive bond is unquestionable as long as it is carried out correctly and with the right adhesive.

If the shock absorber no longer corresponds to the delivery condition, e.g. by lowering it, the shock absorber is no longer affected by the recall.